The privacy of individuals, including our staff, our contractors, and our clients, is of utmost importance to Audeara. This includes information or opinions about you that we collect and record which reasonably could be used to identify you. We adhere
to the National Privacy Principles and the Privacy Act 1988 (Cth).
This document sets out our policies for managing personal information across our business operations in Australia. We have a Privacy Officer, whose contact details are below.
When dealing with our customers and clients we generally collect your name, address, telephone number, e-mail address and other contact details. Depending on the type of interaction you may have with Audeara, we may also collect and update personal information
necessary to establish your identity and personal financial situation, such as date of birth, employment details, bank account details, tax file number, basic financial information, and other information about your financial history.
We generally do not collect sensitive information (such as relating to ethnic origin, religious or philosophical beliefs, membership of a political or trade association, sexual preferences or health), and would not do so without your consent. Audeara does not collect information in a way that is unfair or unlawful. The collection of information will not intrude unreasonably on the personal affairs of the individual concerned.
Generally, we collect, update and use personal information about you related to our functions and activities, including:
Generally, we collect personal information directly from you, in response to our website, direct mail or when you have other dealings with us. We may collect that information over the telephone or internet, in person (when you visit us at a Audeara office)
and when you write to us.
We may also collect personal information through third parties such as:
We store personal information in a combination of secure computer storage facilities and paper based files and other records. We have taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We use generally accepted technology and security so that we are satisfied that your information is transmitted safely to us through the internet or other electronic means. We will take reasonable steps to securely destroy or permanently de-identify personal information when we no longer need it.
Generally, we may disclose personal information about you in the following circumstances:
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If your personal details change, such as your telephone number or billing address, please contact us so that we can continue to provide you with our services.
Following a request, we will provide you with a copy of personal information which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information (we will inform you of the fee
before providing the information). Please note that there are some circumstances set out in the Privacy Act where we may refuse your request.
We will promptly acknowledge and investigate any complaints about the way we manage personal information.